Virbac has set up online dental training for hostesses to help them promote the importance of animal oral health. It was developed on the assumption that people at the front of the veterinary clinic have a lot of interaction with pet owners before and after appointments, which provides a great opportunity to discuss oral health. -dental of their animal.
Gum disease affects about four in five dogs and one in seven cats by the age of three, making it the most common disease in animals.
“The goal of the webinars is to give receptionists the confidence to proactively discuss dental care with customers.”
Virbac produced three online conferences addressing dental health from different angles. They achieved this in collaboration with the BVRA (British Veterinary Receptionist Association).
First video: examines gum disease, its phases and the imperative nature of dental health.
Video 2: Discusses active and passive home care for oral health, as well as what treatments are available and when they should be explored.
Video 3: Communicating with pet owners and how to deal with frequent complaints like “brushing is too difficult”.
Virbac’s product manager, Dan Johnson, explained that “the aim of the webinars is to give receptionists the confidence to proactively discuss dental care with customers. The impact of periodontal disease can be severe, both locally and systemically, and practices can see real benefit in investing in their reception teams.
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