The pandemic, which has been going on for about two years, has brought new habits to the business world, changing and transforming all the usual business processes. kazan continues to climb. Although this situation is particularly difficult for sectors working for customer satisfaction, companies that invest in digitalization are developing solutions adapted to current conditions. Operating under the Schaeffler Group umbrella, Schaeffler Automotive Aftermarket Turkey offers a state-of-the-art training model to its customers operating in the automotive aftermarket sector in this sense.
Schaeffler Automotive Aftermarket, which works for high customer satisfaction in our country as well as in the world and is ready to provide technical support under any conditions, attaches great importance to industry information in order to create value-added service. In this sense, it shares information about its high quality products and services through the trainings it organizes for the needs of its customers. The company, which has been unable to physically meet with customers due to the two-year-long pandemic, has successfully implemented an industry-leading distance learning model through its digitization efforts. Under the umbrella of Schaeffler Automotive Aftermarket Turkey, live online trainings at Schaeffler Technology Center in Istanbul are as interactive as face-to-face trainings with a specially prepared setup.
Schaeffler succeeded in making online workouts as effective as physical training.
Sharing information about the trainings, Şenay Bayram, Schaeffler Automotive Aftermarket Marketing Manager for the Middle East, Africa and Turkey, said: “As a company, we attach great importance to providing technical support to our business partners. In this sense, the trainings we offer have become part of our service. Although we had to end the workouts we met physically due to the pandemic that suddenly entered our lives, we managed to make the online workouts we held in this process as effective as the physical workouts . When planning these trainings, we didn’t particularly want them to be in the form of a presentation. It was very important to us that all product details could be shown from different angles down to the smallest detail and that they were in a practical training format. Likewise, we knew it would not be beneficial for our clients to simply listen to what is being said and leave the training in a passive state. In this sense, we have created an extremely dynamic and interactive fiction that unfolds in the form of mutual questions and answers. In this system, our clients can ask any question that comes to mind during the training to our trainers and get instant answers. It can achieve both theoretical knowledge and practical applications. noted.
Training will continue in 2022
Şenay Bayram said that they have made great efforts to make the online training program as effective as the face-to-face training and have prepared all their technical infrastructure accordingly: “We have shared detailed information about our products and services with a total of 2021 online training courses we have organized 15. Our technical experts also provided detailed theoretical and practical information on the operating principles of our repair solutions and the diagnosis of associated faults. were unable to take a coffee break with our participants during the training, we have delivered the coffee break packages we have chosen for them to their addresses. We have shared the training certificates with them. Our trainings will continue in 2022 to increase the technical skills of our customers and provide them with up-to-date information on Schaeffler products.