As the online gambling and sports betting market in the United States continues to legalize and grow, the importance and need for responsible gambling strategies should be on the minds of all incumbents, with Chris SorianoVice President, Chief Compliance Officer, Penn National gamesemphasizing that there is much to learn from land operations.
Soriano shared his thoughts on responsible gaming duties in the latest SBC webinar, titled “Responsibility in Gaming – The Biggest Obstacle to Online Gaming Regulation in the United States,” which was sponsored by Jumio.
He said: “A good place to pull experience is the onshore experience that US carriers have had, and what we’ve learned about the importance of working with regulators to ensure that a customer who wants to self-exclude on the side of the earthly foundation can easily do so.
“As an industry, that ground-based experience is there and a lot of the lessons we learn there can easily be brought to underscore the need to ensure the message around responsible gaming is prominently featured at a property.”
Opening the panel, experts were asked about the significance of the timeliness of events like the Super Bowl and how they can be used to promote responsible gambling tools.
Tracy ParkerDirector of Standards and Accreditation at the Responsible Gaming Council (RGC)described it as presenting “a great opportunity”, as the RGC sought to use the Big Game to get their message across.
According to Parker, events like the Super Bowl can also be beneficial for casual and recreational play. She noted that when talking about responsible gambling, operators and regulators are actually talking about problem gambling, and they focus on a small group of gamblers who experience significant harm.
However, there are responsible gaming needs across the spectrum of gamers, and with so many eyes on the Super Bowl, the increased number of gamers provides a great opportunity to remind new gamers and casual gamers alike of the responsible gambling.
Next, guests were asked about the importance of introducing responsible gambling messaging and tools to American bettors who are betting on sports for the first time.
caroline renzinDirector of Risks and Compliance, FanDuelnoted, “One of the interesting parts of the journey they’re all on, as we learn here, is balancing the responsibility of players using the tools provided to them as options, and liability of operators proactively set limits and enforce regulatory requirements?
“And before operators are inclined to demand something, further research is needed because we want to be sure we know why we are demanding something. There’s a lot of talk about forcing this and forcing that, but I think we’re not there yet, partly because we don’t have the research to prove to us that it will solve the problem at hand. We have a lot of work to do to understand this. »
Responding to the need to reduce problems with problem gambling, an audience member asked the panel if something like the UK’s GAMSTOP method of universally banning players from all platforms might also be possible in the States. United States, due to differences in state regulations.
Ryan Halstead, Jumio’s Vice President for North America, replied, “There is no one-size-fits-all solution. You are going to have to develop a platform, and that platform will have to be able to link multiple signals. These signals could come from GAMSTOP or other organizations.
“You are going to have the ID part, the ML part, the duty of care part, the affordability part. You are looking at a multitude of different things here.
“There should be a platform in the future where it can link different signals and be able to provide that information to game coordinators,” Halstead concluded.
You can watch the replay of the SBC webinar “”Gambling Accountability – The Biggest Obstacle to Online Gambling Regulation in the United States” by clicking on the link here.