Home Webinars During National Safety Month, PG&E will host 811 webinars to help customers dig safely and avoid costly repairs

During National Safety Month, PG&E will host 811 webinars to help customers dig safely and avoid costly repairs


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OAKLAND, Calif.–(BUSINESS WIRE)–As part of National Safety Month in June, PG&E will host two free 811 Safe Digging webinars to help customers “dig safe” and avoid costly repairs, PG&E will host two free 811 Secure Digging webinars for homeowners and contractors. The webinar sessions will provide an overview of the 811 process and tips for digging safely once underground utilities have been marked. Attendees will also have the opportunity to ask questions of PG&E 811 damage prevention experts during each session.


811 Public Webinars for Safe Digging


PG&E damage prevention specialists will lead the sessions


Wednesday, June 1

3:30 p.m. to 4:00 p.m.

Saturday June 4

10:00 a.m. to 10:30 a.m.


Visit PGE.com/811 for links to each 811 webinar

Underground power lines can be shallow, sometimes only a few centimeters below the surface, due to erosion, previous digging projects, shifting or settling of soil, and uneven surfaces. And damaging an underground power line is dangerous and can result in customers paying repair costs averaging $3,500 and more. Calling 811 is free and easy, and professional utility workers will respond within two business days to mark the location of underground utility lines for your project site.

“During the warmer months, we see an alarming increase in damage to underground gas and power lines caused by even small digging projects, such as planting, repairing fences and landscaping. Customers should call 811 before any digging project, regardless of size, to have the location of underground lines marked so you can keep your family and neighbors safe and avoid costly repair costs if you hit an underground line during digging,” said PG&E Joe Forline, senior vice president of gas operations.

In numbers

  • In 2021, 811 was not called ahead in 89% of incidents when homeowners damaged an underground power line while digging

  • The average cost to repair a damaged power line is $3,500

  • The main causes of damage to underground utility lines during digging include: building or replacing a fence, gardening and landscaping, planting a tree or removing a stump, sewer and irrigation work and building a deck or patio.

Calling 811 is fast and free

  • Customers should call 811 at least two business days before starting any project that involves digging, no matter how small. Customers can also visit 811express.com to have underground utility lines marked for their project site.

  • Professional utility workers for all utilities (gas, electric, water, sewer and telecommunications) will be dispatched to mark the location of all underground utility lines for the project site with flags, paint in aerosol or both

  • The 811 call center serving central and northern California, USA North, is staffed 24 hours a day, seven days a week, and will provide Spanish and other translation services.

Tips for Safe Digging PG&E

  • Mark the project area in white: Identify the digging location by drawing a box around the area using white paint, white stakes, white flags, white chalk, or even white flour.
  • Call 811 or submit an online request at least two business days before digging: Be prepared to provide the address and general location of the project, the start date of the project, and the type of excavation activity. PG&E and other utilities will identify underground facilities in the area free of charge. Applications can be submitted a maximum of 14 days before the start of the project.
  • Dig safely: Use hand tools when digging within 24 inches of the outside edge of underground pipes. Leave any utility flags, stakes or paint marks in place until the project is complete. Backfill and compact the soil.
  • Be aware of the signs of a natural gas leak: Smell a “rotten egg” odor, listen for hissing, hissing, or roaring, and look for dirt sprayed into the air, bubbling in a pond or stream, and dead/dying vegetation in an otherwise wet area.

About National Safety Month

National Safety Month was established by the National Safety Council as an annual celebration to help keep each other safe from the workplace to anywhere. For more than 100 years, the National Safety Council has been one of America’s leading nonprofit safety advocates, working to keep people safe, from the workplace to anywhere.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is a combined natural gas and electric utility serving more than 16 million people over 70,000 square miles in northern and central California. For more information, visit pge.com and pge.com/news.

Media Relations:


Source: Pacific Gas and Electric Company